Grievances and Claims

POSCO Argentina has formal mechanisms for receiving, managing and resolving grievances and claims from communities, workers and contractors.

They are designed in accordance with the IRMA standard and IFC Performance Standard 1, ensuring accessibility, transparency, confidentiality and no retaliation.

General Principles

All our mechanisms are governed by principles formalized in internal procedures.

Accessibility

Available to everyone, including anonymous options.

Transparency

Clear tracking of claim status.

Confidentiality

Strict protection of identity.

No Retaliation

Sanctions for submitting grievances are prohibited.

Impartiality

Objective evaluation of each case.

Cultural Adequacy

Mechanisms adapted to the local context.

How does the process work?

Receipt and Registration

Submission through digital, in-person, telephone or anonymous channels. Registration for traceability.

Evaluation

Analysis of nature, severity and urgency. Assignment of the responsible area.

Action Plan and Response

Simple cases: direct resolution. Complex cases: action plan and coordination required.

Follow-up and Closure

Follow-up until resolution, communication with the claimant and evidence recording.

Response Times
  • Confirmation and initial evaluation: as soon as possible
  • Simple cases: up to 15 days
  • Complex cases: up to 4 weeks
Guarantees

All mechanisms guarantee confidentiality and secure handling.

Any indication of retaliation is treated as a critical case and escalated as a priority.

Available Channels
Online form
QR code
Email
Physical mailboxes
Representatives

Submitting Grievances and Claims

Communities

Project area of influence

Topics:
  • Environmental and social impacts
  • Land use and livelihoods
  • Community health and safety
Communities Form

Workers and Contractors

Direct employees and third parties

Topics:
  • Working conditions and treatment
  • Safety, health and human rights
  • Compliance with internal policies
Labor Form
Use of these mechanisms does not limit or replace access to other administrative, judicial or other resolution mechanisms available under applicable law.